Frequently Asked Questions (FAQs)
Welcome to Lizzys Shoes. Below you will find answers to common questions about our footwear products, shipping, returns, refunds, and orders. If you need additional assistance, please contact our customer support team.
Products and Shopping
Q. What types of shoes do you sell?
Lizzys Shoes offers footwear for women and men. Depending on availability, our collection may include sneakers, casual shoes, dress shoes, heels, flats, and other footwear styles. Please visit the relevant product pages to explore our current selection.
Q. How do I choose the correct shoe size?
Please review the available sizes and any sizing information provided on the product page before placing your order. If you have questions about a particular product or its sizing, contact our customer support team before completing your purchase.
Q. Are all products available in every size and color?
No. Available sizes, colors, and styles depend on current stock. Please check the product page for the latest availability before placing your order.
Q. Are product images an exact representation of the shoes?
We make reasonable efforts to display our products accurately. However, colors and appearance may vary slightly depending on your screen, device settings, and lighting conditions. Please review the product description and specifications for additional information.
Shipping and Delivery
Q. Do you offer free shipping?
Yes. We offer Free Standard Shipping on eligible orders shipped within the United States. There are no minimum purchase requirements for our standard free shipping offer.
Please review the shipping details displayed at checkout before completing your order.
Q. How long will it take to receive my order?
Our estimated shipping timeline is as follows:
Order Cut-Off Time: 5:00 PM Eastern Time (ET), Monday through Friday.
Handling Time: 2–3 business days.
Transit Time: 3–5 business days.
Estimated Total Delivery Time: 5–8 business days after placing your order.
Orders placed after the daily cut-off time, on weekends, or on applicable holidays will generally begin processing on the next business day.
Delivery estimates may vary depending on your location, carrier operations, and other circumstances. These timeframes are estimates and are not guaranteed.
Q. Do you ship internationally?
Currently, we ship within the United States only. We do not offer international shipping at this time.
Q. Which shipping carriers do you use?
Depending on the destination and shipping service available, we may use carriers such as USPS, UPS, and FedEx.
Q. How can I track my order?
Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available. You can use the tracking number on the carrier’s website to check your shipment’s progress.
Tracking updates may take 24–48 hours to appear after the carrier receives and scans your package.
Q. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to correct your shipping address. We will make reasonable efforts to update it before the order is processed or shipped.
Once an order has been dispatched, we cannot guarantee that an address change will be possible.
Returns and Refunds
Q. What is your return policy?
We offer a 30-day return window from the date of delivery for eligible items.
Footwear returned under our standard return policy must be unworn, unused, and in new condition. Original shoe boxes, packaging, tags, and included accessories should be returned where applicable.
We recommend trying on shoes indoors on a clean surface to check the fit before deciding whether to keep them.
Please contact support@lizzysshoes.shop for return authorization and instructions before mailing any item back.
Q. Do you charge a restocking fee?
No. Lizzys Shoes does not charge a restocking fee. The restocking fee is $0.00.
Applicable return shipping costs may still apply depending on the reason for the return.
Q. Who pays for return shipping?
Defective, damaged, or incorrect items: We will cover applicable return shipping costs when the issue is confirmed, in accordance with our policy and applicable law.
Change of mind or size-related returns: Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.
Please contact our support team before returning an item.
Q. How long does a refund take?
Once your authorized return has been received and inspected, we will notify you of the outcome by email.
Approved refunds are generally processed within 7 business days after approval and issued to the original payment method whenever possible.
Your bank or payment provider may require additional time to display the refund in your account.
Q. Can I exchange shoes for a different size or color?
Please contact us to ask about an exchange. Exchange requests depend on product availability and our ability to accommodate the request.
If an exchange is unavailable, you may request a return under our applicable return policy and place a new order if appropriate.
Orders and Payments
Q. How do I place an order?
Browse our available footwear, select your preferred product and size, add the item to your cart, and follow the checkout instructions. Review your order details, shipping address, and total cost before completing payment.
Q. Which payment methods do you accept?
The payment methods available at checkout may include PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club, depending on availability.
Please check the checkout page for the payment options currently supported.
Q. What currency do you use?
Our product prices and transactions are displayed in United States Dollars (USD) unless otherwise stated.
Q. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible, and our return policy may apply.
Damaged or Incorrect Orders
Q. What should I do if my shoes arrive damaged or defective?
We are sorry if your order arrives damaged or defective. Please contact support@lizzysshoes.shop as soon as possible and provide your order number, a description of the issue, and clear photographs of the footwear and packaging where applicable.
We will review the information and advise you of the appropriate resolution, which may include a replacement, refund, or another applicable remedy.
Q. What if I receive the wrong item?
Please contact our support team with your order number and photographs of the item received, where possible. We will review the issue and provide instructions for resolving it in accordance with our policies and applicable law.
Customer Support
Q. How can I contact Lizzys Shoes?
You can reach us using the following contact information:
Shop Name: Lizzys Shoes
Phone: +1 313-581-5888
Email: support@lizzysshoes.shop
Store Address: 4950 Schaefer Rd, Dearborn, MI 48126, United States
Business Hours: Monday – Sunday, 7:00 AM – 9:00 PM
Website: https://lizzysshoes.shop/
Q. How long does customer support take to respond?
We aim to respond to customer inquiries as promptly as reasonably possible during our listed business hours. Response times may vary depending on the nature and volume of requests.
Thank you for choosing Lizzys Shoes. We appreciate your interest in our store and are happy to assist you with questions about our products, orders, shipping, and returns.
Lizzys Shoes Team
